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Centro de Soporte
FAQ
Shopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
- We accept four major credit cards: Discover, American Express, MasterCard and Visa. We have to be able to verify your credit card, so the billing address you provide should match the address.
If you would like to pay via a Wire Transfer, we will have the ability to process your order immediately. Please pay all bank fees individually. If your bank or an intermediary bank deducts your fees, we won’t be able to send your order until we receive the order amount.
Yes, your payment information is secure. We use SSL encryption to protect your data.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order Returns
We offer a [7] day return policy. You can return eligible items within [3] days of receiving your order.
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.
Cancellations are subject to a 5% cancellation charge.
Yes, you can exchange an item for a different size or color. Please contact our customer support team for assistance.