{"id":187,"date":"2024-06-10T08:15:37","date_gmt":"2024-06-10T08:15:37","guid":{"rendered":"https:\/\/raw.githubusercontent.com\/drfuri\/demo-content\/main\/ecomus\/fashion\/images\/?page_id=187"},"modified":"2026-05-19T21:44:40","modified_gmt":"2026-05-19T13:44:40","slug":"retours-echanges","status":"publish","type":"page","link":"https:\/\/kleinschmidtsurveying.com\/fr\/returns-exchanges\/","title":{"rendered":"Retours + \u00c9changes"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"187\" class=\"elementor elementor-187\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aaabcab e-flex e-con-boxed ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default e-con e-parent\" data-id=\"aaabcab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3ee3b70b e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default e-con e-child\" data-id=\"3ee3b70b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-19f577fa e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default e-con e-child\" data-id=\"19f577fa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19fbdc79 elementor-widget elementor-widget-ecomus-heading\" data-id=\"19fbdc79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ecomus-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ecomus-heading-elementor\">\n\t\t\t\t<h5 class=\"ecomus-heading em-flex em-flex-align-center ecomus-heading--default\">\n\t\t\t\t\t\t\t\t\t\tLivraison\t\t\t\t<\/h5>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c13b0b3 elementor-widget elementor-widget-text-editor\" data-id=\"c13b0b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h5><strong>Quels sont les modes d'exp\u00e9dition disponibles ?<\/strong><\/h5><ul><li><b>Sol standard\u00a0<\/b>La livraison standard par voie terrestre comprend la livraison par courrier recommand\u00e9. Arrive dans un d\u00e9lai de 14 \u00e0 20 jours.<\/li><li><b>Terre exp\u00e9di\u00e9e\u00a0<\/b>Les articles mis \u00e0 niveau vers Expedited Ground seront exp\u00e9di\u00e9s via UPS<sup>\u00ae<\/sup>, FedEx Ground ou un transporteur similaire. Le transport terrestre acc\u00e9l\u00e9r\u00e9 n'est pas disponible pour tous les articles. Arriv\u00e9e dans 7 \u00e0 14 jours<\/li><li><b>2\u00e8me Jour A\u00e9rien\u00a0<\/b>Les articles exp\u00e9di\u00e9s en 2\u00e8me Jour A\u00e9rien seront envoy\u00e9s via UPS, FedEx Ground ou un transporteur similaire. La livraison en 2\u00e8me Jour A\u00e9rien n'est pas disponible pour tous les articles. Arriv\u00e9e sous 10 jours<\/li><li><b>La nuit.<\/b>\u00a0Les articles mis \u00e0 niveau en express seront exp\u00e9di\u00e9s via UPS, FedEx Ground ou un transporteur similaire. L'exp\u00e9dition express n'est pas disponible pour tous les articles. Arriv\u00e9e sous 7 jours.<\/li><li><b>Colissimo Prioritaire Nuit :\u00a0<\/b>Les articles mis \u00e0 niveau vers Priority Overnight seront exp\u00e9di\u00e9s via UPS, FedEx Ground ou un transporteur similaire. La livraison le lendemain est disponible pour certains articles seulement. Arrive en 4 \u00e0 7 jours.<\/li><\/ul><h5><strong>Exp\u00e9diez-vous \u00e0 l'international ?<\/strong><\/h5><p>Veuillez entrer votre adresse de livraison et utiliser le menu d\u00e9roulant des pays pour s\u00e9lectionner votre pays dans la liste qui appara\u00eet.<\/p><p>Les d\u00e9lais de livraison internationaux peuvent \u00eatre plus difficiles \u00e0 estimer correctement (par rapport au transport national), en raison des nombreux facteurs impliqu\u00e9s. Habituellement, le courrier international de premi\u00e8re classe de USPS peut prendre de dix jours \u00e0 trois semaines pour arriver \u00e0 l'\u00c9tat de destination, et les douanes peuvent suivre ensuite. Il est g\u00e9n\u00e9ralement pr\u00e9f\u00e9rable de passer une commande mondiale \u00e0 l'avance de la date \u00e0 laquelle vous en avez besoin !<\/p><p>Nous proposons une exp\u00e9dition internationale acc\u00e9l\u00e9r\u00e9e sur notre site Web ; USPS indique que le d\u00e9lai de livraison pour Priority Mail International, le niveau sup\u00e9rieur, est de 6 \u00e0 10 jours ouvrables. USPS Express International Mail indique 3 \u00e0 5 jours pour la livraison. Vous pouvez visiter\u00a0<a href=\"https:\/\/www.usps.com\/international\/mail-shipping-services.htm?\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Exp\u00e9dition internationale de l'USPS<\/a>\u00a0pour plus d'informations, consultez le site.<\/p><p>Les douanes, droits et taxes varient consid\u00e9rablement d'un pays \u00e0 l'autre. Veuillez v\u00e9rifier les informations concernant les co\u00fbts projet\u00e9s. (Les frais de douane\/TVA doivent \u00eatre couverts par le destinataire et ne peuvent \u00eatre pris en charge \u00e0 l'avance).<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-49542d9c e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default e-con e-child\" data-id=\"49542d9c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aa79ce2 e-flex e-con-boxed ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default e-con e-parent\" data-id=\"aa79ce2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ba4d963 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default e-con e-child\" data-id=\"ba4d963\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-12faba0 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default e-con e-child\" data-id=\"12faba0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f855a2a elementor-widget elementor-widget-ecomus-heading\" data-id=\"f855a2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ecomus-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ecomus-heading-elementor\">\n\t\t\t\t<h5 class=\"ecomus-heading em-flex em-flex-align-center ecomus-heading--default\">\n\t\t\t\t\t\t\t\t\t\tRetours\t\t\t\t<\/h5>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8d186d elementor-widget elementor-widget-text-editor\" data-id=\"c8d186d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0166cfe elementor-widget elementor-widget-text-editor\" data-id=\"0166cfe\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p>Tous les retours n\u00e9cessitent un num\u00e9ro d'autorisation. Pour organiser un retour, veuillez appeler notre service client\u00e8le ou contacter votre conseiller commercial.<\/p><p><strong>Les conditions suivantes doivent \u00eatre respect\u00e9es :<\/strong><\/p><ul><li>Une copie de la facture et une description du probl\u00e8me doivent accompagner tous les retours.<\/li><li>Tous les retours doivent \u00eatre dans leur emballage d'origine, non ouvert, non endommag\u00e9 et en \u00e9tat d'\u00eatre revendu.<\/li><li>Les produits retourn\u00e9s doivent avoir \u00e9t\u00e9 achet\u00e9s au cours des 30 derniers jours. Tout retour effectu\u00e9 plus de 30 jours apr\u00e8s l&#x27;achat est soumis \u00e0 des frais de restockage de 25%.<\/li><li>Les manques ou les erreurs de livraison doivent \u00eatre signal\u00e9s dans les sept jours ouvrables suivant la r\u00e9ception de la commande pour recevoir un cr\u00e9dit.<\/li><li>Les frais d'exp\u00e9dition s'appliqueront \u00e0 tous les retours.<\/li><li>Les articles (y compris les articles p\u00e9rim\u00e9s) qui ne peuvent pas \u00eatre retourn\u00e9s au fabricant NE SONT PAS RETOURNABLES.<\/li><li>Les frais de fret, de manutention et de contre-remboursement encourus ne donnent droit \u00e0 aucun cr\u00e9dit.<\/li><\/ul><\/div><\/div><div class=\"elementor-element elementor-element-0f54b71 elementor-widget elementor-widget-text-editor\" data-id=\"0f54b71\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><ul><li><h5>Articles d\u00e9fectueux<\/h5><\/li><\/ul><p>Si un article est d\u00e9fectueux, n'h\u00e9sitez pas \u00e0 nous contacter afin que nous puissions \u00e9valuer la gravit\u00e9 du d\u00e9faut et en informer le fabricant. Il se peut que nous vous demandions de nous retourner l'article pour analyse.<\/p><ul><li><h5>Revendications\u00a0<\/h5><\/li><li>Les manques ou les dommages doivent \u00eatre signal\u00e9s dans les deux (2) jours ouvrables suivant la date de livraison.<\/li><\/ul><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9741542 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default e-con e-child\" data-id=\"9741542\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Delivery What shipping methods are available? Standard Ground:\u00a0Standard Ground includes delivery via Registered Air Mail. Arrive within 14-20 Days Expedited Ground:\u00a0Items upgraded to Expedited Ground will ship via UPS\u00ae, FedEx Ground or a similar carrier. Expedited Ground is not available for all items. Arrive within 7-14 Days 2nd Day Air:\u00a0Items upgraded to 2nd Day Air [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-187","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.9 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Returns + Exchanges | Kleinschmidt Surveying<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns + Exchanges\" \/>\n<meta property=\"og:description\" content=\"Delivery What shipping methods are available? Standard Ground:\u00a0Standard Ground includes delivery via Registered Air Mail. Arrive within 14-20 Days Expedited Ground:\u00a0Items upgraded to Expedited Ground will ship via UPS\u00ae, FedEx Ground or a similar carrier. Expedited Ground is not available for all items. 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