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Support Center
Returns + Exchanges
Delivery
What shipping methods are available?
- Standard Ground: Standard Ground includes delivery via Registered Air Mail. Arrive within 14-20 Days
- Expedited Ground: Items upgraded to Expedited Ground will ship via UPS®, FedEx Ground or a similar carrier. Expedited Ground is not available for all items. Arrive within 7-14 Days
- 2nd Day Air: Items upgraded to 2nd Day Air will ship via UPS, FedEx Ground or a similar carrier. 2nd Day Air is not available for all items. Arrive within 10 Days
- Overnight: Items upgraded to Overnight will ship via UPS, FedEx Ground or a similar carrier. Overnight shipping is not available for all items. Arrive within 7 Days
- Priority Overnight: Items upgraded to Priority Overnight will ship via UPS, FedEx Ground or a similar carrier. Priority overnight is not available for all items. Arrive within 4-7 Days
Do you ship internationally?
Input your shipping address and utilize the nation dropdown to select your country from the list that appears.
Worldwide shipping timeframes could be more challenging to estimate correctly (compared to national transport ), because of the numerous factors involved. Usually, USPS First Class Mail International may take anywhere from ten days to three weeks to arrive at the destination state, and customs may take following that. It’s usually better to place a global order in advance of the time you require it!
We offer expedited international shipping on our website; USPS lists the shipping time for Priority Mail International, the next step up, as 6-10 business days. USPS Express International Mail lists 3-5 days for shipping. You can visit USPS’s International Shipping site for more info.
Customs, duties, and taxes differ widely from country to country. Please check for information about costs that are projected. (Customs/VAT fees must be covered by the receiver and can’t be covered in advance).
Returns
All returns require an authorization number. To arrange a return, call our Customer Service department or contact your Sales Consultant.
The following conditions must be complied with:
- A copy of the invoice and a description of the problem must accompany all returns.
- All returns must be in the original packaging, unopened, undamaged, and in a re-saleable condition.
- Returned products must have been purchased within the past 30 days. Any returns made more than 30 days after purchase are subject to a 25% restocking fee.
- Shortages or errors in shipment must be reported within seven business days upon receipt of the order to receive credit.
- Shipping fees will apply to all returns.
- Items (including expired items) that cannot be returned to the manufacturer are NOT RETURNABLE.
- Freight, handling, and C.O.D. charges incurred are NOT entitled to credit.
Defective Items
If an item is faulty, don’t hesitate to get in touch with us so we can assess the defect’s severity and notify the manufacturer. We may require the item to be returned for analysis.
Claims
- Shortages or damages must be reported within two (2) business days of the delivery date.